Heather Zinzella Cox, MD, CMD, is currently a Medical Director for Optum in the Delaware and Pennsylvania regions. She received her MD from Jefferson Medical College in Philadelphia, PA, and completed her family medicine residency at Christiana Care Health Systems in Wilmington, DE. She is board-certified in Family Medicine and Hospice and Palliative Care Medicine. She has with over 13 years of experience in Post-Acute Care medicine. She is active with the Society of Hospital Medicine, serving as the Vice-Chair for its post-acute care committee, where she is working on helping bridge the gap and ensure safer transitions between acute care hospitals and post-acute care facilities. She was part of the advisory team that developed SHM’s Project BOOST Post Acute Care Transitions Tool Kit and remains active on its various committees.