AMDA's 2019 Annual Conference

FR20 - On-Call Solutions for PALTC: Enhancing Care, Achieving Value-Based Outcomes, and Improving Provider Satisfaction

Mar 8, 2019 3:30pm ‐ Mar 8, 2019 5:00pm


On-call responsibilities are among the top dissatisfiers for PALTC providers, and the on-call process is a key contributor to high hospitalization rates among PALTC patients. For these reasons, our industry needs a better understanding of the issue and effective solutions. This session will review the factors that go into defining an on-call strategy, review the literature, and provide examples of different approaches. Attendees also will hear the findings of an industry-wide survey of PALTC providers regarding current on-call practices and the impact of different solutions.

Learning Objectives: 

  • Describe the connection between on-call processes and important outcomes, including hospitalizations and re-admission rates.
  • Define the impact of on-call processes on provider satisfaction, retention, and turnover.
  • Describe the primary considerations and decisions that need to be addressed in establishing any on-call strategy.
  • Discuss the results of an industry-wide survey of current on-call practices.


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