On-call responsibilities are among the top dissatisfiers for PALTC providers, and the on-call process is a key contributor to high hospitalization rates among PALTC patients. For these reasons, our industry needs a better understanding of the issue and effective solutions. This session will review the factors that go into defining an on-call strategy, review the literature, and provide examples of different approaches. Attendees also will hear the findings of an industry-wide survey of PALTC providers regarding current on-call practices and the impact of different solutions.
Describe the connection between on-call processes and important outcomes, including hospitalizations and re-admission rates.
Define the impact of on-call processes on provider satisfaction, retention, and turnover.
Describe the primary considerations and decisions that need to be addressed in establishing any on-call strategy.
Discuss the results of an industry-wide survey of current on-call practices.