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AMDA's 2018 Annual Conference


SA24-18 - Creating Memorable Experiences for Residents, Families, and Staff: What Nursing Facilities can Learn From Disney


Mar 24, 2018 4:00pm ‐ Mar 24, 2018 5:30pm


Credits: None available.

Standard: $20.00

Description

Whether or not you’re a fan of Disney theme parks, LTC can learn valuable lessons from the success of the Magic Kingdom. Like the theatre or a musical performance, Disney is in the business of creating an experience, rather than merely providing a service. Ironically, health care is not so different (we just don’t realize it yet!). In an effort to integrate a more proactive, positive, and creative focus, this session will offer a paradigm shift in language, culture, and experience for all LTC stakeholders, based on the book "If Disney Ran Your Hospital - 9 ½ Things You Would Do Differently" (Fred Lee, 2004). By focusing team efforts on initiative, empathy, courtesy, and communication, all embraced so effectively by the Disney team, patients and families will focus on their experiences rather than the services provided in participant facilities. Hop in your roller coaster and join us for a unique, fun, and dynamic session...Disney characters welcome!

Learning Objectives:

  1. Discuss the Disney SHARE acronym and explain its utility in long term care.
  2. Identify at least two current practices in their LTC facility that could be improved by integrating the Disney paradigm.
  3. Describe the difference between providing a service and creating an experience and ways to create experiences in PA/LTC care.
  4. Identify two exercises that attendees can facilitate with staff in their LTC facility.

Speaker(s):

Credits

  • 1.50 - Management
  • 1.50 - CME
  • 1.50 - MOC

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