Never before have PA/LTC facilities been held more accountable or more scrutinized internally as well as publicly. Yet, many facilities have little or no experience in analyzing data. Using data to identify, and impact, areas of performance improvement is a major function of quality assurance and performance improved (QAPI) success. Unfortunately, staff get stuck wasting time, and money, comparing this month’s measures to numbers last month or last quarter, because they don’t know what to do differently. This session is going to be an eye-opening, no holds barred expose of what we are doing wrong with data and how to make it right. We will delve deeper into the data facets of QAPI using real facility examples to demonstrate how to use data for sustainable process improvement. This will be an interactive session with participation opportunities and clear guidance on strategies for change. It’s time we solve long-standing problems in our facilities for good, and for the greater good.
Recognize the futility and unintended misleading effects of common analyses like bar graphs, trend lines, rankings, and benchmarking and more importantly, what to do differently.
Demonstrate how process-oriented thinking is crucial to every improvement effort.
Explain common cause and special cause variation, and how this knowledge will transform improvement efforts.
Discuss how to choose the right improvement strategy based on the type of variation identified.