Accreditation Statement: AMDA – The Society for Post-Acute and Long-Term Care Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
Designation Statement: AMDA – The Society for Post-Acute and Long-Term Care Medicine designates this Internet Enduring Material for a maximum of 1 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity.
ABPLM Designation Statement: This Internet Enduring Material has been pre-approved by the American Board of Post-Acute and Long-Term Care Medicine (ABPLM) for a total of 1 management hour toward certification as a Certified Medical Director (CMD) in post-acute and long-term care medicine. The CMD program is administered by the ABPLM. Each physician should claim only those hours of credit actually spent on the activity.
Session Description: This session will present Emotional Intelligence (EI) as a tool for improving team performance, and interprofessional collaborative practice behaviors. Discussion of EI will enable the professional to integrate behaviors into their daily routine, improving collaborative interprofessional team practice as well as promoting patient satisfaction and quality care. Participants will participate in a simulated discussion utilizing both positive and negative EI behaviors facilitating recognition of desired EI approaches and positive outcomes.
Define emotional intelligence
Identify at least 3 behaviors which promote emotionally intelligent interactions
Recognize improved collaborative responses using emotional intelligence during simulated activities
Discuss the importance of emotionally intelligent responses in quality patient care and Interprofessional team interactions
Speaker(s): Debra Hagerty, DNP, NHA
Reference(s): Mintz & Stroller (2014). A systematic review of physician leadership and emotional intelligence. Journal of Graduate Medical Education, 21-31. Chopra & Kanji (2010). Emotional intelligence: A catalyst for inspirational leadership and management excellence. Total Quality Management, Vol 21, No 10, 9711-1004. Weng, Hung, Liu, Yen, Chang & Huang (2011) Association between emotional intelligence and doctor burnout, job satisfaction and patient satisfaction. Medical Education, 45, 835-842. Weng, Steed, Yu, Liu, Hsu, Yu, & Chen (2011) The effect of surgeon empathy and emotional intelligence on patient satisfaction. Advances in Health Science Education, 16, 591-600. skilled long-term care facilities.