In a profession where emotions and grief abound, conflict management skills are essential. Interdisciplinary PA/LTC providers are frequently involved with conflict resolution (ie. navigating difficult team members, patients). However, many of us have no formal training in conflict resolution and lack the skills and experience to effectively deal with the conflict situations we encounter. Developing effective conflict resolution skill sets are an essential component of building a sustainable team in PA/LTC. It is through proper identification and understanding of conflict that allows for effective resolution. Our session offers an assessment, framework, and practice session to help prepare for difficult conflict situations.
One tool we will introduce is the Thomas-Kilmann Conflict Mode Instrument (TKI) designed by Kenneth W. Thomas and Ralph H. Kilmann in 1974. The TKI is a conflict style inventory, which is a tool developed to measure an individual’s response to conflict situations. The scheme includes five interpersonal conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating. In this session, participants will first understand their intrinsic conflict management preferences. Next, the framework for five major conflict management modes will be discussed including the importance of developing skills in each area and the appropriate utilization of each framework.
The session will conclude with challenging practice games and role-play utilizing the aforementioned conflict management tools. The participants will become familiar with the different conflict modes, recognize their tendencies and emotional reactions, and practice using less comfortable and more appropriate conflict modes for different scenarios.
Become more aware of ones' own intrinsic conflict management preferences.
Discuss the major five major styles/modes of conflict management.
Apply the appropriate conflict management method to various circumstances, in both clinical and non-clinical situations.
MD, BSN, CMD,
UT Health San Antonio/Family & Community Medicine/Geriatrics & Palliative Care