Accreditation The American Medical Directors Association (AMDA) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
Designation Statement: The American Medical Directors Association designates this educational activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity.
AMDCP Credit Designation: This session has been approved for a total of management 1.0 credit hours toward certification as a Certified Medical Director in Long Term Care (CMD).
Session Description: Successful long term care clinicians manage conflict productively. During this interactive session attendees will explore proven theories and techniques in conflict resolution to help communicate with staff, residents, families, and other providers. Participants will become acutely aware of the many dynamics that come to play in situations with conflict and practice newly learned techniques to manage that conflict.
Appraise the opportunities in conflict situations.
Demonstrate the differences between issues and interests in conflict.
Examine how successful conflict management can positively impact facility culture.
Speaker(s): Larry Bridgesmith, JD; Melinda Henderson, MD, CMD
Reference(s): Dauer, Ed. POSTSCRIPT ON HEALTH CARE DISPUTE RESOLUTION: CONFLICT MANAGEMENT AND THE ROLE OF CULTURE, 21 Ga. St. U.L. Rev. 1029 (Summer 2005). Barbara B. Brewer. Relationships Among Teams, Culture, Safety, and Cost Outcomes. West J Nurs Res 2006; 28; 641. D. Gerardi, THE CULTURE OF HEALTH CARE: HOW PROFESSIONAL AND ORGANIZATIONAL CULTURES IMPACT CONFLICT MANAGEMENT, 21 Ga. St. U.L. Rev. 857 (Summer 2005)