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Long Term Care Medicine-2011


B40 - General Session I -- Keynote Address: Dealing with Difficult People, How to Use Conscious Communication® to Bring out the Best in People at Their Worst


Mar 25, 2011 8:00am ‐ Mar 25, 2011 10:30am

Standard: $24.00

Description

Accreditation
The American Medical Directors Association (AMDA) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Designation Statement:
The American Medical Directors Association designates
this educational activity for a maximum of 2.0 AMA PRA Category 1 Credit(s)™.
Physicians should only claim credit commensurate with the extent of their participation in the activity.

AMDCP Credit Designation:
This session has been approved for a total of 2.0 Management credit hours toward certification as a Certified Medical Director in Long Term Care (CMD).

Session Description:
Dr. Rick Brinkman is best known for his Conscious Communication® expertise conveyed to millions of people via keynotes, trainings, radio, television, interviews, and numerous award-winning books, videos, and audio programs. His message hits home with situations that people find themselves in every day and empowers them with practical solutions."Communication is like a phone number, we need all the digits to get through and we need them in the right order. When we don't pay attention to our communication and its effects on people, we often create difficult situations. By becoming a Conscious Communicator - having the skills and knowing the specific strategies to handle various problem behaviors - we empower ourselves to be successful in bringing out the best in people"...Dr. Rick Brinkman

Learning Objectives(s):

  • Become a Conscious Communicator™ and recognized a cause-and-effect relationship between your communication/actions and the results you get from other people.
  • Identify the 10 most difficult behaviors and the etiology that causes them.
  • Utilize the strategies provided to prevent difficult behaviors and bring out the best in people at their worst.
  • Discuss how to neutralize whining and negativity in individuals and in teams.

Speakers(s):
Rick Brinkman, ND

Disclosure(s):
Rick Brinkman, ND has no financial disclosures to report.

Speaker(s):

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